Privacy Policy
This Privacy Policy describes how RACE Of Advance Computing Education Pvt. Ltd. (operating as Race IT Solution, "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit https://raceitsolution.co.in, use our services, register for training programs, internships, workshops, or make payments through our website or authorised payment partners including Razorpay.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy and applicable Indian laws, including the Digital Personal Data Protection Act, 2023.
By submitting forms, registrations, inquiries, or payment-related information through our website or services, you consent to the collection, use, storage, and processing of your personal data as described in this Privacy Policy, subject to applicable law.
1. Information We Collect
We may collect the following categories of personal information:
- Identity & contact details: name, email address, phone number, postal address, institution or company name, designation.
- Account & enrollment data: course selections, training preferences, internship applications, academic or professional background you voluntarily provide.
- Payment information: transaction IDs, payment amounts, billing details. Card and UPI details are processed securely by our payment gateway partner (Razorpay) and are not stored on our servers.
- Technical & usage data: IP address, browser type, device information, pages visited, referral URLs, and cookies or similar technologies.
- Communications: messages, enquiries, feedback, and support requests you send to us via forms, email, phone, or WhatsApp.
2. Purpose of Data Collection
We collect and process your personal information for the following purposes:
- To provide, deliver, and manage technical training, workshops, internships, mentorship, and consultancy services.
- To process payments, issue receipts, and manage refunds in accordance with our Refund & Cancellation Policy.
- To communicate about enrollments, schedules, service updates, and customer support.
- To improve our website, services, and user experience through analytics and feedback.
- To comply with legal, regulatory, and contractual obligations.
- To prevent fraud, unauthorised access, and misuse of our platform.
- To send promotional or informational communications where you have consented or where permitted by law. You may opt out at any time.
3. How We Share Your Information
We do not sell your personal information. We may share data with:
- Payment processors (e.g., Razorpay) to facilitate secure online transactions.
- Service providers such as hosting, email, analytics, and cloud storage partners who process data on our behalf under contractual confidentiality obligations.
- Institutional partners (colleges, universities, corporates) when you enroll through or in coordination with them, only to the extent necessary for service delivery.
- Legal authorities when required by applicable law, court order, or to protect our rights, safety, and property.
4. Payment Processing
Payments made through our website are securely processed through Razorpay, our authorised payment gateway partner. We do not store sensitive payment details such as card numbers, CVV, UPI PIN, or banking credentials on our servers. Such information is handled directly by the payment processor in accordance with its security and compliance standards.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment transactions are encrypted and handled through PCI-DSS compliant payment gateways. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Payment and transaction records may be retained as required under applicable tax and accounting laws.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance functionality, analyse traffic, and personalise content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access and obtain a copy of your personal data held by us.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data by emailing us, subject to applicable legal retention requirements.
- Withdraw consent for processing where consent is the legal basis.
- Lodge a grievance with our Grievance Officer (details below).
To exercise these rights, contact us at Race@RaceItSolution.co.in. We will respond within the timelines prescribed under applicable law.
9. Cross-Border Data Processing
Some of our service providers may process or store personal data outside India. Where this occurs, we take appropriate safeguards to help ensure your information is handled securely and in accordance with applicable law and contractual protections.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, partner platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.
11. Children's Privacy
Our services are intended for students, professionals, and institutional clients. Users under the age of 18 must use our services only with the consent and supervision of a parent or legal guardian. We collect and process children's personal data only to the extent reasonably necessary to provide the requested service and in compliance with applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.
13. Grievance Officer
In accordance with applicable Indian regulations, you may contact our Grievance Officer for any privacy-related concerns:
Name: Lavish Arora Designation: Grievance Officer, Race IT Solution Email: Race@RaceItSolution.co.in Phone: +91-8800-701-946 Address: Office 15, Vatika Kunj, Bhondsi, Gurugram, Haryana – 122102, IndiaWe aim to acknowledge grievances within 48 hours and resolve them within 30 days, or as required under applicable law.